Devices gone this morning

disappearing-devices

#1

Hi there, I’m about a week into my Sense install. Over the weekend, I had about 8 devices detected. When I opened the app this morning, I had one new device detected (Appliance light), but all other devices are gone. I just have Always On, Unknown, and Appliance Light. Any thoughts on what happened?


#2

Hi there, thank you for reporting this! Letting you know that we’ve identified that this was a database issue and your devices will come back in about 48 hours. We’ve made sure that it will not happen again, sorry for the inconvenience!


closed #3