We have the Rheem 65-gallon, installed almost 1 year ago. Sense has still not detected it, but frequently confuses its’ heat pump with our kitchen disposer.
It has been mentioned that Sense has a hard time detecting variable-speed motors, of which this unit has one. Our variable-speed air handler is the same way, and is not detected, we only see the compressor side.
@32259fl: We are in Florida as well. It’s amazing how efficient this thing is, it’s probably the most easy ROI improvement we’ve done. However, in cold months, if you leave it on heat-pump-only mode, it does take much longer to re-heat from an exhausted tank. Correspondingly, the energy usage goes up when compared to warmer months. Still, strikingly better than our old electric WH.
My only disappointment with the Rheem: Whenever I go to settings other than “heat pump only”, it seems to be very dumb about its’ decision to revert to resistance heat. “Energy saver” mode is supposed to blend mostly heat pump and some resistance heat, but seems to always start up the resistance heat right after someone gets out of the shower, run it really high for like 40 minutes, and then sit idle the rest of the day. Even trying to manually switch it to heat pump only, it’ll still run resistance heat until it’s up to temp, and then switch over. Also, I wish it would show the tank temperature on the app. It only shows it on the front panel interface.
I’d 100% still buy it again, it does what it’s supposed to do - save a LOT of energy.