This community was created for us ‘orange box’ users. It has been a great resource for us customers and more importantly for Sense itself. Many of us who have been here enjoy reading each others posts, messages, etc… Quite often not so much the content (issues) rather the sense of community. The value, insight and knowledge we have gained from each other about Sense and more importunately energy usage in general. We have also felt as if we played a role in Sense’s development, that Sense valued out input and feedback. Ever since the inception of the utility monitor it feels as if Sense could care less about actual (end) users, the overall product, it’s development and only cares about selling itself to utilities.
There is zero reason for Sense to improve it’s consumer facing product anymore so long as utilities are content. Utilities are content so long as goverment regulators are appeased they made an attempt to do something ‘green’. The means is not really important, though the implementation of Sense integrated meters do give them an easy cost effect means to implement whatever may be allowed or regulated in the future. Utility customers play no role in this community. I’m not sure a single person with a utility monitor has ever posted here. Naturally utilities are not going to create ‘communities’ where their customers can talk Sense and offer any sort of support. It would be filled with everyone complaining about rates.
Sense support has taken a nosedive itself, tickets see the same generic outsourced irrelevant responses. Escalated tickets often get extremely delayed or no response at all. James and most of his predecessors did an amazing job attempting to help customers here in the community and the ticket system. Though it was becoming apparent those higher up were giving him less and less to work with and little in the way of concrete answers until his position with Sense was eliminated.
With the discontinuance of the ‘orange box’ it makes sense that Sense has distanced themselves from us, but it feels more like they have abandoned us. There has been a dramatic decrease in activity here which leads me to believe others are giving up too. With the removal of links to this community it feels as if Sense has turned the lights off and is starting to close the door. My post was to suggest us ‘users’ find a common group for us to meetup and stay in contact before Sense inevitably locks the door on us. I will check out the groups shared above. Thank you @kevin1