Hi Sense Community! I’m Aisha Strauss, part of the Sense Support team. You will also see our trusted Kevin Kranen (User name Kevin1), our Sense volunteer user moderator, who jumps in to help our Sense Community. Visit here to learn more about his amazing background.
I’m here to help keep this space productive and supportive. If you have a question, issue, or believe you’ve found a bug, we ask that you first reach out to Sense Support directly so we can create and track an active ticket in our system. This ensures nothing falls through the cracks and allows us to follow up properly.
If something requires serious attention or escalation, you may contact me directly at Aisha@sense.com.
Community best practices (quick reminder):
- Please take advantage of our Help Center
- Self-Service is a great way to get the answers to your questions without relying on support
- Be respectful and constructive — disagreements are okay, personal attacks are not
- Stay on topic and post in the appropriate category
- Search before posting to avoid duplicates
- Protect privacy — do not share private ticket details or personal information
- Flag concerning content rather than responding to it
We truly value this community and your engagement. Thank you for helping us keep this a helpful, welcoming space for everyone.
— Aisha