Lost connection to HS110


So Sense lost a connection to one of my smartplugs (HS110); i tried rebooting Sense, rebooting the HS110, but it doesn’t come back up. I talked w/ support and they mentioned that it looks like Sense is having trouble communicating w/ HS110; however the Kasa app has no issue communicating w/ the device (my HS110 is in the basement).

Is there a difference in how Sense communicates w/ HS110 (as compared to Kasa); Not sure how I can confirm/debug this further from my end. Has anyone run into something similar? What’s the solution?