So Sense lost a connection to one of my smartplugs (HS110); i tried rebooting Sense, rebooting the HS110, but it doesn’t come back up. I talked w/ support and they mentioned that it looks like Sense is having trouble communicating w/ HS110; however the Kasa app has no issue communicating w/ the device (my HS110 is in the basement).
Is there a difference in how Sense communicates w/ HS110 (as compared to Kasa); Not sure how I can confirm/debug this further from my end. Has anyone run into something similar? What’s the solution?
You can try turning off Network Listening and then turning it back on again. That seems to help in some instances. To do that, navigate to Settings > My Home > Connected Devices > Network Listening.
In any case, I’d suggest also reaching out to our Support team and reporting the issue.
Same for me. Lost the connection to only some of the Kasa devices on Sat, two of my HS300s, but didn’t notice until Mon night. A quick off/on toggle of the NDI seems to have done the trick, getting all of them back online.
