I have a fridge connected to an HS110 thats been collecting power use data for over a year. At some point a few months ago, the Sense integration with it broke while the HS110 continued to work.
Despite my voiced concerns in a support ticket about potential data loss, I was advised to disconnect the TPLink integration and reconnect it to resolve the problem.
I listened, it didnt resolve the issue, and it did result in all data for that plug from Jan 2020 to Feb 2021 disappearing from SENSE. Curiously, it shows history from December 2019 still
TWO questions for @sense, @JustinAtSense, or someone else that works at SENSE:
Was there some way this could have been approached that would nott have resulted in data loss?
This issue highlights on-going criticisms about the lack of data integrity with this solution when integrations and your algorithms false conflation are involved.
is there someway to recover it?
The fridge is the only appliance were I really cared about historical data. It allows for one to deduce if/when theres a problem like a failing part.