Missing very recent power meter data for devices using dedicated circuit monitoring

[kelchm]

I’ve noticed an oddity with dedicated circuit monitoring. Specifically, whenever I try to view the power meter for a dedicated circuit device, there’s always a block of ~5-10 minutes that incorrectly shows up as 0W.

[RyanAtSense]

Thanks for writing in. This is a known issue but is not specifically related to Dedicated Circuit Monitoring. You’ll likely see the same issue for any devices that have been merged or smart plug/dedicated circuit devices that have superseded a previously detected device. We’re investigating and hope to have a fix together soon.

[chrisd253]

I don’t know if this is a related issue or not but my recent activity when I am under “now” has the most recent thing being from yesterday afternoon. It’s been that way for a few days.

[quietminded]

I’m having the same issue which just started today after months of not happening. It is only on my two dedicated circuts (both). Have there been any fixes?

[quietminded]

Possibly resolved by removing merged devices on both circuts. Fingers crossed.

[JustinAtSense]

Keep us posted on this @quietminded - maybe check back in a day or two and see if you’re still seeing the same behavior (or if it resolves itself.)

[quietminded]

Still seeing a gap like in the original post by “kelchm”
When I view the power meter on my two dedicated circuts, the most recent 5-15 minutes are not showing, then begin to fill in (leaving that gap).

My gaps are pretty consistently 5-15 minutes and only on my two dedicated circuts. When I refresh the power meter on those devices / circuts the gaps do fill in, but leave the most recent 5-15 minutes blank(@0). Then begin showing power again with a new gap.

I have tried unmerging devices on those circuts, resetting router and modem, and (resetting) turning the Sense monitor off and back on at the breaker.

[JustinAtSense]

Hey @quietminded - a couple questions for you:

• What device are you on (iOS/Android)
• What version of the app are you running?
• Do we have permission to view your data?

[quietminded]

Two iPads, two iPhones, web app
Most recent apps
Yes you definitely have my permission

and Thank you