Hello Fellow Sense users!
I am a new Sense monitor owner and have just had multiple monitors installed. Now I am eager and excited to get them to do their work.
I am having some challenges that I am hoping that someone in this community can assist me with, and for that I would like to thank you all in advance.
I am trying to get multiple (four) sense monitors attached to my account for monitoring. The high level question is if this can be done and if not, what have others done to resolve such a situation.
Next is a problem I have potentially created and now need help undoing.
I detected a Sense monitor (#1), connected it to my Wifi and then created my account to set it up.Then I logged off from my account, detected the next Sense monitor (#2) connected it to Wifi and created an account with SAME email id and password used for the monitor#1. Ironically the Sense system allowed a second account (supposedly) to be created with the same email id. I thought now both monitors will be in my account. Well the account only has monitor #2 and monitor #1 is missing!
Then I log off again, detect monitor#1 and try to connect to it and it claims that this is already connected to an account and so cannot be connected to! Well now I have monitor#1 connected to an account that only has monitor#2 and so I cannot seem to ever access. Need help in trying to figure out how to resolve this situation.
Thanks again for any help I can get for this issue.
Apologies if I am posting this incorrectly, will try to learn and get it right with time.