Negative Cost Estimate?

Technical Questions
#1

I’ve had my Sense installed and running for about 2 weeks now. I also added the dedicated CTs (DCMs) on two circuits: Dishwasher + Furnace Blower. The plan is to move the dishwasher CT to the AC, but the latter is not running during the cold mid-west winter.

Now, after running few days, my dishwasher is reporting a yearly cost of $-13, yes, negative. Is my dishwasher generating electricity? … or (more seriously) did I install the CT sensor(s) backward? I did follow the exact instructions, but it seems the sensors came with the stickers/labels (solar) on the wrong side?

Also, so far the furnace blower is still reporting 14W standby, yet $0 cost estimate per year.

Any clue/thoughts as to what might be happening?

Also, when I got the CT sensors from Amazon, the box appeared ‘opened’, the cables were loose inside, and the stickers/labels seemed to be tampered with. There were no manuals inside the box, just a red business card with the Sense’s web address. Did I possibly get a returned/defective item?

#2

Just open a support ticket and Sense will fix the negative numbers on their end. That was my experience.

#3

Is this a wiring issue (how CTs are installed) or is it a software issue?

#4

You would typically be seeing other indications that something was not installed correctly if this was an issue with installation. Support will be able to confirm whether this is a bug or an installation issue.