SENSE SUPPORT IS CLUELESS!!!
11/22 Me, “The Labs Power Quality feature has not updated since 11/9.
As you can see from previous tickets and countless forum posts this is a reoccurring issue that effects all users.”
11/22 Pranav Jose responded that he was passing the ticket along for a deeper look.
11/23 George, “Unfortunately we do not have an update for the Power Meter issue”
11/23 Me, “Any idea what is taking to long to correct these issues?
Why is CS responding to other users tickets saying there is no issue with the power meter, when clearly there is?
Is the lack of properly documented reports the reason for such a low priority?”
11/24 Aravindh, “we have noticed that it is only affecting a few monitors; however, please be assured that it will be fixed very soon. We have notified all support agents about this issue, and we are treating it with care.”
11/24 Me, "I also just started a poll here: https://community.sense.com/t/poll-is-your-labs-power-quality-graph-current
11/28 George “Both the Power Quality Meter issue and the today displayed as “yesterday” issues are still being investigated and we do not have an update yet. Please note we are aware of the the Power Quality Meter issue within Sense Labs, however we do not currently show any issues with the Live Power Meter. It appears there may have been some confusion when “Power Meter” was referenced. Apologies for any miscommunication, moving forward please indicate if you are writing in about the Power Quality Meter or the Live Power Meter.”
11/28 Me, " I have absolutely no idea how there could have been any miscommunication when I specifically said:
“The Labs Power Quality feature has not updated since 11/9.”."
11/28 Me, "George on Wednesday at 13:17 you wrote: “Unfortunately we do not have an update for the Power Meter issue nor the today displaying as “yesterday”.
Moving forward please indicate if you are writing about the Power Quality Meter or the Live Power Meter.”
11/28 George, “Apologies for that on Wednesday, that was a typo on my end. We will be in touch with you once we have an update for either issue.”
@CarolAtSense @JuliaAtSense I think I’ll start a new forum thread titled “Sense employee issues” and start quoting the dozens of other posts regarding issues with CS.
Would that finally get the attention of the decision makers that SOMETHING NEEDS TO BE DONE? The constant excuses, blaming the customer followed by half hearted apologies have become meaningless to us at this point.