RESOLVED: 1/10 Second Power Outage = Sense Offline

[RyanAtSense]

@pblohrndz please see this earlier post. That said, the hardware issue is fixed in recent monitors. Are you sure you’re experiencing brownouts and that’s what’s causing the outage?

@RyanAtSense

We’re pretty sure this is a hardware issue. We’ve done quite a bit of testing on some monitors we received from users in this thread and via Support, and that’s what the data is pointing to. If you’re experiencing frequent brownouts that force your Sense monitor offline and your monitor is then unable to recover on its own, please reach out to Support. Do note that if it is diagnosed as a hardware issue and you’re offered a replacement Sense monitor, you’ll lose your existing Sense data.