Problems connecting to network

[ixu]

Sounds like you might need to contact support@sense.com.

This has some hints to the complexity you may be dealing with:

WiFi issues

So i keep having issues with my sense and its WiFi. I’ve started to notice dead spots in my sense reporting and over the past month I’ve started to notice slow reporting in the sense app as well. I’ve run the network test in the app several time over the past couple days and i keep getting different results. sometimes my sense says it cant connect to the network and sometimes it says it has a slow connection. Is anyone else seeing these issues or is this just me? Also when i log into my rou…

@dnanian went deep in that thread and may have some suggestions.

To quote @RyanAtSense at the end of that thread:

WiFi issues

Regarding AP switching: Sense will choose what it thinks is the best access point on the configured wifi network and connect to that. It reevaluates that decision every so often. The access point scanning code starts scanning every 30s and backs off eventually to every 5 minutes. The monitor may roam to a better network after any scan, or at other times if the current wifi network is unavailable.

Worst case:

RESOLVED: 1/10 Second Power Outage = Sense Offline

@pblohrndz please see this earlier post. That said, the hardware issue is fixed in recent monitors. Are you sure you’re experiencing brownouts and that’s what’s causing the outage?