This is getting to be a pain in the ASS. I have other devices on my network with no connectivity issues. But, not sense. Less than 20 feet from the router and first it was weekly that it would go off line, now its almost daily. Have to cycle power to reset it. Not even a year old. Save your money get the other brand.
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Have you contacted Support?
There you’ll find their remedies which includes, if necessary, sending the monitor’s diagnostic logs directly to Support, as detailed here:
I agree with @ixu that this would be best handled by Support.
My Sense constantly goes off line. The signal strength in my home is 5 bars solid everywhere. I’ve added Comcast Hotspot pucks (one even six feet away from the breakerbox) but still the Sense unit consistantly goes on and off line all by itself. I’ve had the unit for about four years now and feel it was a waste of money.
Please see the above response. If you haven’t written into Support, you should definitely do so. Also, check out the Network Connection Test within the app post here with your results.
You can find that in Settings > My Home > Sense Monitor > Network Test
I’ve dealt with Support too many times to count. Always the same results. Ran a test and everything is fine. It will still drop on and off line throughout the day.
Are you certain these are related to your network and not larger electrical issues? Do you live in an area with frequent brownouts and these outages require a breaker reset?
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