Sense identified furnace but doesn't show furnace when it's on


#1

Hey - I got an email from Sense that said it has learned my furnace. However, when I heard that the furnace is on, I go to the sense and can see the increase eletric use, but sense still considers it “unknown”. Has anyone else had this issue?

The issue also might be that my sense learned a number of devices, and then was reset.


#2

I’ve found that half the time, it doesn’t show up in the bubble screen (especially right after discovery). If you go into the device tab, though, it’s there. Well, mostly there - for my water heater half the time it only identifies one leg (incidentally, sometimes the bubble is split too).

If you go under settings - sense monitor - scroll down you may see the furnace being learned. I expect when it’s completely “learned” there won’t be any further errors, but that’s cautious optimism.


#3

I did try this, I didn’t see it in the device area either.

What’s also strange is that it doesn’t have any states about the furnace.
Avg kWh use, average run time, etc.

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#4

Most of my found devices have been blank for a day or two initially - part of the problem I think is that it takes some time to plug those values in.

What if you click on the line graph? Has that shown up yet?

I bet by tomorrow you’ll have something there. It may come and go, though - so when I name things I’ve been putting (maybe). You’re actually ahead of the curve, considering they reset your device just the other day :slight_smile:


#5

Ok, good point. I’ll wait.

The reason I think it’s strange is that tje first time I installed the
device, I didn’t have this problem. It would identify a device then always
show it.


#6

Anything change? I have half a dozen things that showed up yesterday, but none of them have any data associated. Maybe sense thoughts it’s learned them (and your furnace), but then had second thoughts?


#7

No updates!

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#8

:disappointed: hang tight. These are all the things that showed up out of the blue for me yesterday - none of them with any data :confused: http://imgur.com/sXD7Sqb


closed #9