Signal Check Stalled

[ki4amd]

I got my Sense monitor up and running on Friday. (Today is Tuesday) On Saturday it said it had detected a problem that it was going to try to fix automatically and to check back “in a few hours.” That’s the last status I have a few days later. Signal check is stalled at 50%. What gives?

[ixu]

@ki4amd
Recommended practice in your situation would be to contact Support.
Other solutions could delay the process so leave things alone and contact support.

What is 'signal check'?

Signal check is an automatic calibration process that ensures that the current sensors (CTs) on your Sense monitor are installed correctly, and that your monitor is measuring current and voltage with the proper phase and signal polarity. This happens automatically after you’ve first connected to your Wi-Fi network and registered in the Sense app. During the course of the signal check process, Sense may run into issues with phase or polarity. Sense is designed to identify these issues and automa…