Unknown devices - renaming


#1

Why can’t I rename an “Unkown” device? I know what it is (A desktop computer)


#2

You should have no problem doing that. See details here: https://help.sense.com/hc/en-us/articles/115005522568-How-to-rename-a-device


#3

I don’t have a gear icon for unknown devices: 2) Tap the gear icon at the top right corner of the screen.


#4

I have the same situation. I am able to go to something that has been identified and see the gear and rename it. However, my hot tub has been identified as unknown and when I click on it there is no gear in the upper corner.


#5

Can you guys post some screenshots of the missing gear screen?


#6

One with gear and the ‘unknown’ without


#7

Weird… Do you also have an “Other” device/bubble, or just “Unknown”. “Unknown” looks a lot like my “Other” category, which is not a real device - it’s the leftovers after all known devices, plus Always On are accounted for… I seem to remember a time when Sense transitioned from “Unknown” to “Other” as the name for that category.


#8

No ‘others’, just ‘unknown’


#9

A while back ‘unknown’ was renamed to ‘other’ probably to eliminate this confusion that it is actually a device. I’ve noticed that this didn’t seem to happen system wide. It pops up as unknown every now and then.