Water Heater vanishes, load conflated with another unidentified device

bug

#1

Observed last night in the iOS app:

“Unnamed Motor 6”, previously a 100w load, was running and suddenly drawing ~4,400w. After auditing the house there wasn’t anything else running that isn’t always on. This load is, however, very, very close to the learned “Hot Water Heater”. Checking the learned Hot Water Heater entry, it has disappeared from my learned device list. Confirmed this unidentified device now conflates the Hot Water Heater load by killing the dedicated breaker for the water heater.


#2

We appreciate you reporting this! This occurrence was caused by the “disappearing devices” issue in the list of known bugs on this community forum. We have been actively working on solving this problem and are hopeful that we will have a solution in place for this soon!


closed #3