While we’d love for everyone to experience 100% uptime, sometimes your Sense monitor can go offline. This can happen because of loss of Wi-Fi signal connection, a brownout, or a full scale power outage. In order to help reduce downtime, after many requests from Sense users, we’ve added a notification for when your monitor goes offline.
Offline Monitor Notification
Now, if your monitor finds itself offline for 30 min or more, you’ll receive a notification. You’ll also see an offline message with a sleeping monitor graphic on the app’s Now screen. It’s our hope that with this knowledge, you’ll be able to address the issue sooner and get your Sense back online! By default, the email notification is on and the push notification is off, but you can adjust this by going to Settings > Account > Notifications.