While most, if not all, of you are past the set up phase with your Sense monitor, we decided to take a step back and ensure that the setup process is smooth for future Sense users. We want to make sure that when someone runs into a problem during setup, they have a clear idea of what may be happening and how to resolve the issue.
It should now be easier to contact our support team, access relevant help documentation and get your Sense monitor set up and ready to go!
We’ve identified the causes (turned out to be two small bugs) and will be pushing a patch to fix them mid next week (likely Wednesday). Thanks for being patient!
Not sure if the patch has been applied to my sense yet as I am still experiencing the same issues as before with daytime data showing “0” after 8 pm EST.