Got an alert that the unit discovered my AC at 7pm, went into the app on my android phone at about 730pm and now the usage graph is stuck at 5:21pm, it won’t go past that time. I have rebooted the phone and reinstalled the app but it does the same thing. The current wattage use is correct based on…

I noticed yesterday that if I don’t touch anything with the graph on the Now screen it locks up the app and then bricks my phone for a solid 2 minutes, cant do anything with it. Then the phone will reset itself, never had that happen with any other app.

Same thing here, 2/15 at 5:21 is where it is stuck and no history showing before that.

I put in a support ticket on Friday about it but haven’t heard anything back.

It appears that my Sense unit stopped sending data @ 4:07AM (MST) yesterday, 2/19. My Wi-Fi was operational all the time but found that I got an e-mail alert at 5:00AM (MST). Hadn’t noticed it was not tracking until about 9:00AM (MST) when I tried to connect. Checked all my std Wi-Fi apps and foun…

@tmdatanet Power cycling Sense will cause it to reboot, which will cleared buffered data. I have seen, by looking at my connection log and the Sense power meter display, that the backfill function does work, following an internet connection outage of a couple of hours that, later, showed no gap in…

@BradAtSense Like the others, my Android Samsung S8 has been stuck opening at 5:21pm, Thursday 15 Feb 2018 since that time when going to real time usage graph. [Phone%20Now%20Graph] Here are the details on my phone exibiting the issue. [About%20Phone%201] [About%20Phone%202] Interestingly, my…

Hey everyone - sorry about this. The engineering team is digging through this now. From what we can tell so far, it does seem that it may be device specific. I see @AZAaron is on an S8; @AndyB , @AZAaron , @Mcraeh , and @shawn what Android devices are you seeing this on? Thanks for your help! Brad

Lost real time usage graph

Technical Questions

BradAtSense February 23, 2018, 1:59am 23

Beat me to it, @shawn! Thanks for posting!

What’s New in v19

Topic		Replies	Views
No data after 2:45pm today? Technical Questions	31	1131	May 2, 2023
Graph has stopped logging data at ~3am Technical Questions	2	384	June 2, 2022
Usage stopped updating Technical Questions bug , solar , wishlist	41	1154	June 5, 2024
Missing realtime data Support	17	239	June 12, 2025
[BUG] - Not tracking usage Technical Questions technicalsupport , bug	62	2828	May 1, 2023

Lost real time usage graph

Related topics