Today – about 12 hours ago – my “Usage” chart has stopped collating data. This is the chart that summarises solar production and total usage over day/week/month.
The monitor is still collecting data fine; I see bubbles and current consumption/solar production. The power meter works at “min” and “hour” interval scales, but when I zoom out to “day”, the data are missing - the curves/peaks disappear entirely, starting from a time period from when the usage data began to disappear. (Data from yesterday and earlier are visible.) So I suspect the two are related.
On power meter, if I zoom out manually, everything is fine until a certain point, similar to the “day” setting, and the data suddenly vanish. Zoom back in, and they re-appear. It’s as if the fine-scale data is collected properly, but the data averaging process for viewing at longer time scales is faulty.
I did a reboot/power cycle on the breaker, but problem remains for now.
Is this a local problem or a server-side problem? In other words, does the integration of usage over time happen remotely or on my Sense device?
Anyone else notice a similar problem? Looks similar to this reported in March 2022:
I’m also having issues with realtime wattage displaying on any screen, or device. Problem consistant between platform and devices, ie iOS, Android, PC via web browser.
I am still getting device information, as it is turning on and off, but don’t get the realtime includiing the bubble display. just the fading . . . . . on screen.
in my iPhone app, I’ve tried reconnecting, by powering down waiting 10-15secs… powering up. reconnect WiFi - which all shows as normal, even a successful connection. Yet still no real time data. And under status & network shows either blank or offline… Then at the top of screen it shows Request Failed message in RED.
Things are coming back. I see the usage data from yesterday is slowly being populated. I guess the Sense servers have a lot of data to crunch before it all gets caught up and back to current time. I think in my case, as the fine data is there, it should just get back calculated - but sounds like many people had different symptoms. Anyway glad the Sense engineers got on top of the problem promptly.
As of 6/4 at 09:00 EST there still seems to be an issue with Sense. The hourly usage data has only caught up a few hours. It seems to be a falling further behind. Do I need to do anything or just be patient?