day before yesterday
I have 3 different solar inverter types (hybrid, micro inverters, string inverters)
And none of them produced any solar ?
I am pretty sure i did have production yesterday.
My sense unit is totally confused.
This is yesterdays metering graph
So there was solar and the database is incorrect about yesterdays statistics, but ONLY solar
Glad I’m not the only one! Came here to see if anyone else was having issues. FYI its not just you
All of my current and historical solar production is GONE. both on the app and website.
Same issue for us. Everything was looking normal up until 2 hours ago. Status page shows no issue but there must be something up on the back end.
Just wanted to say my solar data has all disappeared. If I download it seems to all be there, just not showing in the graphical options of the app or website
Yup, Solar data has dropped off the map. The good news is that the Power Meter shows that Sense is capturing and retaining the real-time solar production and accurate total usage that is calculated using the solar production. But solar production is missing in action in all aggregated trends displays.
Nice of Sense to recognize the outage…
Thank you everyone for alerting us to this issue. I just passed this information on to our team. Will update you all as soon as I can. Thanks for your patience!
Writing in here with an after-hours post to say that, yes, there is an issue with the Solar display not showing up correctly. Production is working, and there isn’t an actual problem with the Sense itself, but rather, the app is not displaying as expected in the Dashboard and Solar tabs and at home.sense.com
Shoutout to @dannyterhaar for the screenshots that helped us be able to find some possible causes of this issue. I don’t want to do much hypothesizing about the issue here, but the before and after provided some helpful info.
I’ll write back here when I get more info, and if you put in a ticket, you’ll hear there, too.
Uh oh. New user with new solar setup here. I DIYed the sense setup three hours back. There is home energy usage showing up in my app but nothing related to solar. I am not even seeing solar symbol anywhere in app. I checked my sense connections in the panel again to make sure and it looks fine. Then I spent two hours on internet trying to find the issue. Nothing helped. Finally, saw this community and this message. I am hoping that once this resolves, the app will start showing solar data.
Confirming this is a display only problem in the web app and the iOS app (don’t have Android so cannot confirm that). My home assistant, which relies on the sense API is reporting everything correctly.
Just wanted to confirm that this is happening on the Android app as well.
It is happening on Android, iOS, and Web. But should only be a failure to display correctly
If you have not already, I recommend filing a support ticket: https://help.sense.com/hc/en-us/requests/new?ticket_form_id=360002910093
You can then send me a private message once you have or if you have filed one already with the email you submitted it with and I can look into who is helping you with this.
@JamesDrewAtSense doenst work for me either, it looks like its quite wide spread, curious its not listed on status.sense.com and there doesnt seem to be any urgency behind the fix. Regardless of it only being a display issue as the backend is capturing the data properly it still makes sense quite unusable for those of us with solar as we cant see the data.
Thanks for your reply. While I know this could be argued as semantics, this issue is a bug and not really of the normal “outage” variety that gets listed on the status page.
With that said, I can assure you there is a priority in getting this fixed, and we are working on it as I speak.
If you wish to view your data at this time. You can view your data here by downloading a CSV: https://help.sense.com/hc/en-us/articles/5125482284051-How-do-I-download-my-data-
Granted, it will only be a static representation of your solar, but it may be helpful if you need to view your data.
So all the solar trend data is there, just not displayed.
When I made the initial posting, I was still able to see solar from the day before.
Later the same day all PV generation from before the current day was gone.
That might be lead to what happened
We could argue semantics, but look at it as a customer, something major in the system is not working, nothing on the status page indicating an issue. I dont care if its a bug or not, its still impacting customers ability to use the product properly as designed hence an outage, now the root cause of said outage may be due to a bug, but its still an outage