Your address is bouncing emails.
AGAIIN: Look, I searched high and low for a phone number to try to resolve this issue. I see reports in the forum of this type of problem going back to mid 2016. It persists unto today, at least for me. I went to support and sent an email concerning the data disappearing going back to Sunday morning. More broadly, the device detection and facility to assist (i.e., to alert your team when a known event can be named so as to have better intel in detection) and now this unreliability of the sense monitor being online – this really isn’t meeting my expectations. It’s telling that you don’t provide a phone number or at least a basis to call me.
Please, again, issue the RMA. I don’t have time to be part of a research and development effort. I’ll track your progress and perhaps join back on version 3 or whatever.