Sense misidentifed washer as dryer, and vice versa


#1

So, I redefined these two devices, by editing the two listings. This action made a mess, first by redefining the HP laserjet printer as the Dryer! I didn’t edit the printer, Sense just did it right after I redefined the Dryer. Then, Sense stopped communicating with my iPhone. It just shows three red dots cycling at the top. Sheesh.


#2

By the way, the dryer setting was on “wrinkle block” which causes the drum to come on and off with a frequency, not unlike a washer drum … but the thing is, Sense knew I have a washer and a dryer, just had reversed the identities. My correction trashed the whole deal and corrupted a previously-uninvolved laser printer (actually, two laser printers: Sense combined them into a single device even though they are different models). What a mess.


#3

If (when) Sense confuses two devices and reverses their identity compared to reality, what is the best practice to fix it? I edited the identities to correspond to what I knew. Should I have referred it to tech support via “report a problem” or something? This sure didn’t work right.