I awoke this morning to find that according to Sense, all 3 of my HS110 outlets had gone offline as if they had been powered off. According to the logs they went offline at 2:20AM ET and then back on at 9:14AM. None of these devices were shut off and the services connected to them continued to operate as normal.
I used the HS110 in an attempt to separate out my Always On loads for things like Internet Core with router, Drobo;s, etc as well as Home Theater and the 3rd one is on my iMac. The goal as to better understand the loads of those always on services since theyâve just been a 400+W blob of load all the time. Unfortunately Sense saw them all go offline and record no load for 7 hours or so overnight which makes that effort useless.
Also, am I reading other threads correctly that since I chose to put these on Always On load locations I should expect that all of my load is now double recorded from the HS110âs and then again in the Always On bucket?
It doesnât seem like Iâm having the same issue as described in yours since there was no disassociation, Sense just recorded all 3 of them as being turned off for ~7 hours when they were actually still on and powering the connected devices as normal. All 3 went off at exactly the same time and came back on at exactly the same time. I didnât do anything to them at all and after about 7 hours they came back online and started recording the same load levels they were recording before. I looked a couple of times during the day and everything was normal, and right now when Iâm looking I see the proper results, except for the double-recording on Always On.
To be honest this looks a lot like the issue I had with the Hue Bulbs when that support first started where Sense was showing a bulb going off for a few minutes and then coming back on constantly but the bulb had been on the whole time.
All of the Smart Plugs are set up as Power Strips since the device directly connected is a UPS which has a varying number of devices plugged into it depending on which one it is. There are no devices on any of them that had been âfoundâ by Sense and most all of them would be expected to be Always On, which it seems is resulting in double-counting my Always On. Since Sense had never discovered any of that stuff I wanted a little better picture of where the Always On was being spent and as expected, these 3 locations account for pretty near all of it. But now, I see the 3 bubbles for the Plugs and I still see the same Always ON bubble which is, as a result double-recording the load of these devices.
The Kasa App shows nothing happened at all. It says the plugs have been on 100% since they were installed. I disabled the ability to switch them on and off specifically to prevent accidentally doing so as all the devices connected need to Always be on.
Also, when I looked at logs on some of the devices connected like my router and iMac, absolutely nothing lost power during this 7 hour event. Everything was fully operational the whole time, Sense just saw the devices go off line much like it used to (and ocassionally still does) with the Hue Lights when that support first rolled out.
So in frustration with the additional issue of double-counting Always On and Other going away, this morning I disable the HS110 integration and immediately things went back to ânormalâ with a proper Always On and Other came back again. I guess Iâll just leave it this way and see if a fix shows up or find I ended up wasting the money on these plugs that I only purchased in hopes of better understand my power utilization of Always On devices
To be totally transparent, given my history of less than positive or productive experiences with support, I had very low hopes it would matter so I didnât bother. I have now opened up a case but the integration has been turned off in the Sense app due to the multiple significant bugs I experienced.
Iâm sorry about the issues you experienced with Support. Weâre a very small team, so it can be a challenge to fully assess complex bugs in a timely manner. Still, I hope youâll submit issues to Support. Thatâs how we improve the product.
I installed a hs110 smart plug, sense found it, but it doesnât report any usage for it and it is always displayed as off. I can see that the plug is on and has usage from the kasa app.
I donât believe that Settings->My Home-> Data Sources->Network Identification has to be enabled. Thatâs a different kind of identification based on looking at network packets from smart devices, especially TVs. But I do have that enabled as well.
Iâm running 1.2.5 firmware on the hs110. Tplink is enabled in sense and is on the same subnet.
The sense detected the plug and added it to my device list, it just doesnât pick up any usage from the plug. It shows up as off in the sense app and 0w in usage. The kasa app does show real usage though.
I setup a new HS110 as well (to join all my others) and had the exact same issue. Implementation is still buggy it seems.
I unplugged the HS110 and plugged it back in several timesâŚthat eventually seemed to resolve the issue and itâs measuring fine now, although Iâm finding the Sense app painfully slow today, but thatâs another story.
Iâve got three of these plugs and they function great, but for some reason Sense keeps detecting that one of them is randomly turning off and then back on when it is really on the entire time.
I have 8 now and they pretty much all get detected as âOffâ regularly even though 4 of them are never off as they are on most of my always on devices (internet router, and the likes). It definitely seems a bit buggy still.
If youâre having issues with Sense not detecting certain HS110s or they occasionally show as Off in Sense but on in the Kasa app, please submit a ticket to Support.
So after doing some testing I came to the conclusion that (at least for my situation) thereâs simply a âtranslationâ issue between the Smart Plug functionality and the âMessage me when things turn on/offâ functionality. I had this turned on to message me when any of my âAlways Onâ Smart Plugs are turned off so I kept getting messages that they were. However, when you dig into it a bit, the Smart Plug didnât actually go âoffâ, but it went âidleâ as apparently all the equipment on the powerstrip connected to the plug went to âsleepâ mode. This does however trigger the âSend me a message when this thing turns offâ function.
For smart plugs a new âNotify me when this goes idleâ option should be added so we can get messages when this happens.
For smart plugs the âNotify me when this goes offâ option should only notify if there really is no more power being drawn because the device(s) is actually off.
For smart plugs a new âNotify me when the Smart Plug is switched offâ option or something like that should be added that we can get messages for that should only trigger when the actual Smart Plug itself is turned off.