I’ve had Sense for about 1 1/2 months. I’ve never had Always On or Other show up in my mobile app. I do have “always_on” in my web view but it doesn’t have the nice card view where you can track “Always On Devices”. Neither Other or Always On show up in the device list. Does it take more than 45…

Just for anyone who wants a follow up, based on the advise of no one, I did a “Reset Data” from the mobile app and within an hour I had a proper Other bubble and by that evening or maybe the next morning, I had an Always On like all of the cool kids. It’s slowly going through and rediscovering my d…

A few questions: Does Always On ever show up in the bubble (Now) view on your mobile app ? On web app ? What mobile OS are you using - iOS or Android ? I haven never seen a missing Always On on iOS. Is there a chance that you have a 0 Always On ? That would mean that you have roughly 1/2 hour over…

Thanks for following up. Let me know if I missed any of your questions: I’m using Sense on IOS on iPhone 13. Always On and Other have never showed up on the mobile app. I just realized I don’t have “Other” on the web app either, on the web app, it sometimes shows “unknown” but never Other. My who…

Very weird. My Always On bubble in the web app is spelled “Always On”, not “always_on”. My color scheme is a bit different than yours. [image] The “unknown” power was deprecated in favor of “Other” a long time ago. [image] "Unknown" or "Other" Gray Bubble? Technical Questions …

How does your version compare to mine? [image] I assume Version is software version but maybe it’s hardware version.

That version number is for the hardware firmware, not app. I’m on the same.

Strange. Thanks for checking. Do you think I should do a data or factory reset?

I’m not sure. I would try support@sense.com , making sure you indicate that “always_on” and “unknown” are showing in the web app, in place of “Always On” and “Other”. Though I do suspect that something in your server side configuration data is wrong, a data reset or factory reset wipes your whole his…

Thanks for your help. I am working a case with Support so I’ll see what they recommend next. I’ll post here if I ever get this resolved.

How in the world did you get all of those devices to show up??? Especially since some of them could be considered always on?

Fair question, Most of them you see there are on smart plugs, but I also have a fair number of native detections, especially for my largest (240V) usage devices. You can see a couple of those in action here - EV charging and Floor Heater / Dryer (2 devices but only one detection be tween them). My…

Always On and Other do not show up in Mobile App

Technical Questions

kevin1 March 29, 2022, 9:47pm 4

Very weird.

My Always On bubble in the web app is spelled “Always On”, not “always_on”. My color scheme is a bit different than yours.

The “unknown” power was deprecated in favor of “Other” a long time ago.

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Always On and Other do not show up in Mobile App

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