Hi there… new user here. I installed Sense yesterday.
Everything was working ok, I’m mainly looking at the real-time consumption and it works great.
However today I turned off the mains to do some work around the house (installed some new lamps and receptacles)
When I turned everything back on again I noticed the Sense app is showing 0w
At first I tough it was a problem with the clamps but that’s not the case because if I go to:
Setting -> My Home -> Sense Monitor under ‘Signals’ I can see both phases realtime usage
Then I notice that “Always On” and “Other” are turned OFF and I suspect that is what is making the app show “0w” since I have no identified devices.
I had no idea how to TURN ON “Always On” and “Other”… Is this something I can turn on? If NOT, why not show a message in the app when the user is constantly touching the “OFF” image and offer some explanation / hint?
I love the realtime consumption and I’m happy just with that feature… but the rest of the app leaves a lot to be desired.
Can someone please tell me how to turn ON ‘always on’ and ‘other’? Thanks