Blank Data while Microwave is on


#1

Hi,

I just had my monitor installed yesterday y a friend of mine who is a Master Electrician. He put the power for the device on a double pole 15 amp breaker to get both legs. I have noticed that when the microwave oven is running, the power usage shows ZERO. Yesterday when I first put the unit on it had a spike. Now that the Sense monitor says it went through whatever beginning 24 process it is, the wattage of usage looks more true, but when we use the microwave it goes to zero
image

Not sure if anyone else has had this issue. The screenshot is of when I use the microwave. Is it canceling out the voltage?


#2

Hi Frank
Contact support I had a similar issue turns out one CT needs to be reverse.

MNRosado