Can not access Settings web page

Technical Questions
1

I’m a new sense user, just got my sense hooked up and running earlier today but I seem to be having difficulty accessing the settings webpage.

When I try to login on my phone via browser I get redirected to the page to download the app. If I select desktop site version I can login and view device page etc but when i select settings the page is blank.

I have tried accessing it via my desktop PC and it’s the same. I dont know what I’m doing wrong, and nothing came up when I searched for this issue on the forums either.

Thanks

2

Have you referenced this help page?

3

Have you tried via the mobile app? The web app does not work on mobile devices. But a blank Settings page on Web is very, very odd. I haven’t seen that before.

You should reach out to Support about this. https://sense.com/contact

4

Thanks for the replies, heres an update.

In the mobile app originally I did not have factory or data reset as an option either, I just didn’t notice it at the time.

Both have since appeared and now the settings page also is working.

Thanks again, I’m guessing it’s just new guy glitches

1 Like
5

That’s definitely odd! Let us know if that happens again.

6

I am getting blank settings pages on the web today, haven’t seen this issue in the last three days, as that’s how long I have been using it.

Pages do eventually come back

7

I’m going to forward this thread on to the Web team. In the meantime, please let Support know if you’re having this issue.

8

I had the issue again today so put in a ticket with support

9

Support got back to me and acknowledged there is an issue … following is their response…

“Taking a look from my end, I have been able to replicate the issue with opening device settings in the web app. We do apologize for the inconvenience here. I just wanted to let you know that we are currently taking a look into this from our end. I will be back in touch as soon as I can provide you with an update.”

1 Like
10

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