Connection dies after a day or two

installation

#1

Hi, after two electricians and months of puzzling, got the sense monitor working and correctly wired. Now after 1-2 days, the connection drops. The only way to reconnect it is to unplug the power supply and plug it back in again, then reset the wifi settings on the sense device.
The wifi signal is 99% since it is very close to the repeater.
Does the sense have an internal battery that maybe needs replacement?
Is it possible to send the device back for repair / replacement?
Any suggestions gratefully received.

Thanks!


#2

Hey Lloyd,

Sorry to hear you’re having issues. Sense doesn’t have an internal battery so that wouldn’t be a problem. I’d reach out to our technical support team with this: https://help.sense.com/hc/en-us/requests/new. They’ll be able to check the strength of the Wi-Fi signal that the monitor is getting and help get your monitor working properly.


closed #3