Device Undetected?


#1

Hello,
I had one device detected (a baby food steamer/blender) that was reliably show up when turned on, but for some reason it disappeared from my list of devices ?!?!
I checked in the Trend section, and it does show up in the usage for last week, though.
Also I am pretty sure I did not delete this device myself.
Probably it will be re-learned later?
Thanks for any info
Olivier


#2

Hey Olivier,

I’m sorry to hear that. I’d recommend that you reach out to our support team about that here: https://help.sense.com/hc/requests/new. They’ll be able to take a deeper look at your data and see what may have happened.


closed #3