I recently installed a Sense monitor in my outdoor service panel (just after the meter) here, after purchasing the Flex package on Amazon. I had been considering Sense, and other monitoring options, but when I saw that the Flex package supported generator use/monitoring, I decided to pull the trigger on the upgraded package with the additional CTs. Of course, with further research after-the-fact, I discovered that only standby generators connected via a transfer switch are supported. Mine is connected via a mechanically interlocked breaker, so for now, my original plan isn’t panning out.
There had been a workaround last year where Sense support could accommodate this configuration, https://community.sense.com/t/issue-with-generator-sensing-with-non-ats-generators/11392/35 but as of last December, unfortunately that option went away. On the surface it wouldn’t seem like much of a stretch to support this type of connection, but evidently the ‘signature’ that Sense sees is sufficiently different from a transfer switch connected generator, that they are not currently supporting it.
Not wanting to give up too easily, I tried both generator config options in the iOS app – switching over to generator power each time with ~3kW load – but no luck. Then I tried the solar option, pretending as if my generator were supplying power as a solar inverter might. Still no luck. Reached out to support after these multiple failures, only to get the confirmation of “not currently supported”.
I searched in this topic but didn’t see a close match, thus my post here today, requesting that this additional generator connection method be supported. Thanks for your consideration Sense!