iOS Sense App on Wifi outside the home

Technical Questions
1

Hi,

My iOS Sense app works fine on my home wifi and on 4G cellular away from home, but when I use it at work connected to the office wifi, the app says “There was a problem connecting to the Sense service. Tap to try again.” Oddly, the live usage view works and I can see how much electricity I am using but “News”, “Devices” and “Usage” are not available.

Is this a known issue or is there something specifically wonky about my office wifi?

Thanks,
Mark

2

Hey Mark,

That’s odd. This isn’t a known issue and could be something about your office Wi-Fi. What iOS version are you using? When you say the live usage view works, do you mean the real-time ‘Power Meter’ graph?