Lost major device after HS300 installation

After the successful addition of my second and third smart power strips, the most important device in my home, the Trane heat pump, disappeared from the device list. Does anyone know why this would happen? Will it come back? Is there anything I can do to help Sense remember it?

Hi @c72rg - I would reach out to support@sense.com for this if you haven’t already. They’ll have more visibility into what exactly happened here.