Monitor offline

Somebody have problem with Sense Monitor been offline. Got this starting today around 4 AM EST?

Hi @paul.pascaru, welcome to the community! My assumption is that the issue is most likely based on network connectivity, but please reach out to support@sense.com if this hasn’t been resolved yet. For reference, all official Sense outages are posted on Sense Status to help the community troubleshoot issues.

Wish will be network connectivity, but sadly is not. Did all the troubleshooting necessary and cannot found any Sense device. I open a support request, but still no response from them.

My app can’t find my Sense monitor (Error Code E2).

App Version 30.2-5ccfcd52
OS: iOS 13.3
Device:iPhone11,2

2020-01-26 08:21:49: ConnectionSetupViewController
2020-01-26 08:21:50: ConnectBluetoothViewController
2020-01-26 08:21:50: Starting scan for monitors
2020-01-26 08:21:50: centralManagerDidUpdateState: CBManagerState
2020-01-26 08:22:20: Timed out for step:scanForMonitors
2020-01-26 08:22:20: Stopping scan for monitors
2020-01-26 08:22:20: CantFindSenseViewController

Support was looking at your request when i stopped by, @paul.pascaru. You should be hearing back shortly.