Well, I can’t let some of these comments go without throwing in my two cents about my Sense. (Trying to rhyme here).
In my opinion and use of Sense, it is unfair to say the product does not work. Does it have problems? Yes. But is does work if you set your expectations to that of using new technology. BTW, I started using Windows back in the version 1.0 days and today, over ten versions later, it still has problems.
It is also unfair to claim anybody who likes this product works for them. That is just plain throwing stones and trying to influence others to believe your way, which is not helpful. Sharing information is helpful. Sense may have set expectations too high with their advertising, but the product does provide value and it is not outrageously expensive.
There are issues with device detection. Why others expect perfection in this new technology is beyond me. Those who have worked in technology who use Sense understand this. Those who want perfection in their life for no or very little cost, are setting themselves up for disappointment.
I have worked with the Sense support people on trying to get my kiln identified correctly and they generally are helpful, responsive, and professional. Did they get it corrected totally? Not yet. Shall I call them names and claim their product sucks? No. It is not fair to do that.
Try working with your cell phone provider, cable company, Internet Service Provider, or health care provider. These people at Sense are far better than these provider of services. So, I suggest, we all stop throwing digs at each other and become more kind and helpful.
It might just start a trend that will spread elsewhere.
I’ll climb off my soapbox now.