I discovered this morning that Sense displays no data from 730am yesterday to about the same time this morning. Yet I know it was sensing current as I checked it a few times during the day. Wifi was strong throughout the day as well, as I checked signal strength at the same time I checked what Sen…

I had that happen last week. At 11:30 at night, Sense just stopped. I discovered the problem the next morning and turned off the breaker supplying power to the unit and waited a few seconds and turned it back on. It took a few minutes but the unit began working again.

We have had no power outages during the time in question. Since reporting the problem this morning, Sense has been sensing as displayed in "“now”, but it is not retaining a graph of usage, going clear back to 0730 hrs yesterday. I discovered this by looking back at usage and see no historical dat…

This problem continues, and with the other deficiencies compared to our hopes for this technology, I’m pulling the plug. It especially is not right to deny users a phone support line to resolve issues like this one. For me, this technology needs to continue to progress to a higher level of usefuln…

@calpalmer , if you’re having issues like this, you should contact support at support@sense.com .

I have with no reply. Rma please.

@calpalmer , I see that our support team member, Carleigh, responded to a couple of your tickets yesterday. If there another ticket you’re referring to that hasn’t been responded to? I recommend reaching back out to support about your issue and request for an RMA (our support team is in charge of tha…

Look, I searched high and low for a phone number to try to resolve this issue. I see reports in the forum of this type of problem going back to mid 2016. It persists unto today, at least for me. I went to support and sent an email concerning the data disappearing going back to Sunday morning. Mo…

@calpalmer , we don’t have a phone support line but our support team would be more than happy to help you get set up with an RMA. I’ll have them reach out to you via email.

Your address is bouncing emails. AGAIIN: Look, I searched high and low for a phone number to try to resolve this issue. I see reports in the forum of this type of problem going back to mid 2016. It persists unto today, at least for me. I went to support and sent an email concerning the data dis…

No data for ~24 hours even though strong Wifi

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mattlebaugh July 31, 2017, 8:31pm 3

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No data for ~24 hours even though strong Wifi

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