I am a very new user of Sense. I got it for my birthday in August and installed it on 8/21. All was good with the setup and I have been patient with it having only 13 devices discovered so far. A week ago today I got a notification that my sense was offline so I contacted Sense Support. Is it just me or is Sense Support extremely slow or under staffed?
My sense has been offline for over a week at this point and I am growing impatient with this slow response. I am a technical person and realize they are overwhelmed on a daily basis with super technical issues from installation to all sorts of networking issues. I have done as many things as I personally can (over and beyond what Support has asked me to confirm) yet crickets from their end.
It took 24 hours for support to respond to my initial email and I would provide answers quickly and then have to wait yet another day for a response. This has been going on for a week now and I haven’t gotten any updates in several days and they have gone dark on me yet my Sense monitor is still offline.
I am not looking for technical guidance here as I personally feel I have a defective monitor as it is not able to “connect to sense servers” yet I have tried numerous networking changes including using the hot spot on my phone. Just curious if I am the only one experiencing slow responses from support?