I have had mixed responses. Sometimes same day, sometimes one interaction via email per day, taking a week to resolve. A few words of self-help:
-
You might want to try this new feature to take a look at your connectivity.
Sense is hard to get connected - #2 by kevin1 -
If that doesn’t give you any info, or if the info doesn’t help diagnose an issue, often a cycling of the breaker that Sense is attached to, will restore connectivity.