Has anyone else had problems with their Sense going offline in the last few weeks? I’ve had mine drop off three times within the last few weeks, with two of the times in the last four days. The curious thing is Sense is dropping off at almost the same time: 12:09am on 4/30 and 12:06 on 5/2. The ot…

I’ve seen the same thing happen with my Sense, but sometimes it seems to be a problem with the web app rather than a problem with the Sense monitor itself. Just now, I looked at the Sense web app, and got this clearly incorrect graph: [image] but the mobile app is showing the power data correctly…

I just checked mine and all three of my last offline events are showing up the same as the mobile app. I’m in the process of sending a message to support. [Sense]

Thanks for writing into Support - as I responded above, offline events can be tricky to diagnose. Since there was a lot of consistency in the offline events that @gpasnak was experiencing, it was easier to identify some common network issues that could be causing it. Yours seem to be a bit more spo…

I don’t know where you got your information but I mention nothing about changing my router there fairly new and work just fine, everything else works just fine, the only problem I see is the period between 12 am and one am when the sense shows It’s off line, I have no other problems with my wifi […

Sorry for being unclear, @gpasnak . My response was to @Kevin_K earlier in the thread. I was using my initial response back to you as an example of the differences in the issues that you were seeing vs. what he was seeing. [image] Kevin_K: I have not written to Support. Since my original post (…

The next wave of issues has not started yet. It’s been connected since Monday. No new router yet. I’m expecting an Asus RT-AX88U by 5/26. IF network/connection strength ends up being the problem, this should solve it! It’s said to cover up to a 5000 SF house. Should be fine for my little 1246 …

Back to @gpasnak 's first screenshot where it says “Your monitor was offline”, I always see this as well, and I took it to be just a poorly worded version of “we don’t have any data to show for the first hour of the day yet”. Note: this only appears between midnight and 1AM (but ALWAYS between midn…

sense support says they confirmed it’s definitely some unexpected behavior, everything else on my system works normally during that time I have security cams and they show they are working so I don’t know what to think, doesn’t seem to effect the totals.

I believe it’s offline now. Right now for me it’s showing 0w production and 0w usage. It’s been that for about an hour. I have no historical data for the last 3 hours. [image] status.sense.com is claiming everything is okay. But the API response time has dropped close to the time I started having…

Yeah, I’m having similar issues. When I check the Sense Monitor in the settings, I’m getting “There’s a problem talking to the Sense Service” [Screenshot_20210531-085338_Sense] [Screenshot_20210531-085300_Sense]

Sense going offline

Technical Questions

jonhawkes May 31, 2021, 4:08pm 32

It has been reported here Is there a Sense Outage - May 31 10am ET

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RESOLVED: 1/10 Second Power Outage = Sense Offline Technical Questions	132	13884	September 10, 2019
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Sense going offline

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