Sense news and notifications

In my web app Sense continues to show old news which I try to delete without success. It is repetitive and not useful. Any way to curb this?

@treznik , old news ???

I’m guessing the timeline notifications for new devices, (discovered) always on, etc… no no matter how many times you X the box they re-appear for days and days on both platforms.

@treznik Eventually they will stop showing up, you just have to wait it out.

Messages labelled news which are old such as Sense found a new device and labelled it Fridge 2, your energy use spiked…, etc. These messages range from a few days old to more than a few weeks. They seem to just accumulate. I went into settings to change notifications after deleting these messages but they just keep reappearing.

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Gotcha,
I’m guessing they are showing as Sense backfills all the data it has collected but hasn’t summarized in the Trends and Timelines yet.

Maybe a picture will help us distinguish between news and notifications. Here is a view from my mobile app. From the Now tab, if I swipe up on the bottom panel, the news/notification area gets bigger and the bubbles get smaller while their colors become muted.

That bottom panel has a mix of news and notifications. News that is “new” has an X in the top corner and stays at the top of the list. Once I have clicked the X, then the news stays on the screen but drops into chronological order. In this case, my sump came on after I installed the two new Kasa plugs. If I scroll that list, I can see news events back a long way (I gave up scrolling after a while so don’t know how far back the history goes).

For me, once I have clicked the X on a news item, the X itself disappears but the item remains as part of history. In the screen capture above, these “old” news items do not have an X. However, I have noticed that clicking the X on my phone, for example, only makes the item drop into chronological order on my phone. That is, the tablet has its own X, as does the web app. For each respective device, I have to click the X on the news item for it to drop into history.

You seem to be saying that clicking your X does not make the X disappear, nor does the item drop into historical order. I wonder if you need to have cookies enabled for each device to remember which news items have been “seen”. Maybe you have disabled cookies and that is why clicking your X does not make the X disappear. Just an idea.

Notifications behave differently. In the screen capture above, I get notifications about my sump pump. Those automatically stay in chronological order, and do not ever have an X.

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For me, when I click the X it disappears, only for the exact same ‘notification’ to (randomly) re-appear (on top) hours or days later and continues for up to a week. They never move down the list.
New device, found always on, etc…

It’s not cookies, as it happens on both web & mobile, different browsers, devices. Clearing cookies/cashes does not help. Has been this way for years. Pretty sure I brough this issue up quite some time ago, but went nowhere. Not a big deal more so an annoyance having to repetitively X the same thing.