I’ll add a “third” to seeing this, also a few days ago. I didn’t look much at it as I thought it was mostly a display issue, but now as Kevin pointed out, in the Device view where the nested always on usage of Smart Plugs usually displays, its back to just the pre smart plug view.
I’ll file a ticket as well so they have a couple instances of it to look at if its not a wide spread issue, or a purposeful change.
@ben @kevin1 Sharing this with support, I’m not aware of an existing bug but that doesn’t mean there isn’t one here.
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The web app device view for Always On still shows a nested Always On. Weird.
I’ve been experiencing this for quite some time: Smart plug devices no longer under "always on"
On the web, mine shows them nested under Always On, but the values are obviously not contributing. The Always On is showing 83W when it should be about 150W. I don’t think, short of a power outage, my house would ever be that low. Just my network rack, runs at about 40W.
Even on the web, the bubbles are separated from Always On. In my screenshot in the OP, the only devices that weren’t plugged into a smart plug are the fridge and chest freezer. I think the computer was actually running at the time, so wouldn’t have been under Always On, but my network rack, receiver, shield, switch, and PS4 should all have been under Always on.
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I’m seeing the same thing in the iOS app and web app (both the latest beta versions). Bubble view and device view are both messed up.
I been having this problem for awhile too. It started when I added a new smart plug and it was not going to the always-on bubble, but since then all my plugs have also came out of the always-on bubble.
I submitted a ticket last month and supprt stated “We are currently experincing some issues with our smart plugs and labeling them as “Always-on” devices. For now, we are going to put this ticket on hold, and we will notify when the issue is fixed!”
That was last month and have not heard anything from them.
It’s a bug. I’ve had it for a month or two now. Support was informed of it when I encountered it. I actually prefer it this way since my AO and Other have been off since last year (another bug that support knows about but can’t fix).
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Update: We’re aware of this bug.
Anyone who’s seeing this issue, please write into support@sense.com so we can link your ticket with the bug.
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Personally I prefer them to not be included in “always on” to me that’s a big unidentified bucket. I prefer them to be separated so if I still see my printer taking up a little power when I’m done printing I know I forgot to turn that plug off so I can see it and just kill it right from the app. That’s one if the big benefits to the integration to me.
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I’m not sure I follow that logic @charles.dilger
Perhaps it’s more evident with a bunch of primarily always on devices on smart plugs, but the nesting under Always On does allow you to quickly identify things like printers that likely have an Always On component.
Eventually I can see Sense allowing the Always On nested list to be collapsed/expanded and the overall device list to be sorted in various ways, e.g. “Sort by wattage”, “Sort by time on”. When you have 50+ devices like some have the interface needs some form of listing control.
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So my AO is basically a black hole. Maybe I’m missing something but I have nothing nested inside it to identify other devices. I do see anything that’s connected to a smart plug all the time. These obviously grow and shrink but stay visible as long as they are still on. I like seeing from the main screen stuff like my printer as sort of a remind that it’s on. If it’s something I’m not currently using or need I can see this and then turn it off thus removing it and it’s power draw completely. If this disappears into the AO bubble I would never see my printers idol power and likely never remember to turn it completely off from the smart plug.
In the attached you can see all my smart plugs including my printer example. When I’m actively 3D printing I leave it on but idol it still draws 25watts. So when I’m not printing that bubble is still there but small. I then just go in and turn it off.
Ah, I see what you mean. I thought you were looking at the Device list. I rarely use the Bubbles interface for the type of thing you indicated.
I suppose there is also a mod that Sense could make to the Bubbles where a tap on Always On could expand/collapse the AO bubbles.
Every bubble other than Solar, AC 2 and Other is on a HS110 or HS300. They are no longer included in AO. I much prefer it this way. I have 326 unaccounted for watts that I still have to find…
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About 2 weeks ago my AO bubble & AO device dropped from about 800W to under 200W. For over 10 months it was averaging the 800W level. I didn’t change anything … it changed on it’s own. But the usage shown is still racking up at the 800W level, 19.2 kWh per day instead of 4.8 kWh per day. Coupled with Sense support inability to fix the problem with total usage=0 for Other and very flaky device detection, l no longer have any confidence in their software maintenance ability. I believe their software worked better when I first installed Sense over a year ago, and has declined steadily since mid-2019.
That’s funny your approach seams very close to mine. I keep trying to figure out what might be part of AO or other and throw a plug on it. To me the goal is to break up that bubble as much as possible. You seam ahead of me. I just worry because of what I’ve heard about there being a soft limit somewhere around 20 plugs. I’ll probably need more than that before I manage to kill AO
for me, I guess I liked not having the always on devices always on the bubble screen. if I wanted to see them, I can tap the bigger always on bubble and see them listed as part of always on.
I don’t like having all the AO bubbles because there are so many always on devices, that its hard to quickly see Non AO identified devices that are running at quick glance.
This could be partially fixed with some UI changes such as making always on/idle bubbles a different color from regular bubbles, but even then, I would still prefer to be able to hide them.
LIke you, @charles.dilger, I would like to add more smart plugs on a few more devices that I know contribute to the always on, but if I did that, there would be 20-30 bubbles on the screen of AO devices which is not what I want to see.
Other than after initial detection of always on and making equipment or behavior changes, I don’t see much use in always seeing all of those little power loads because there isn’t anything I can do with that info. I’d rather open up the Sense app and see devices that I have control over “at a glance”. As an example, before going to bed, I open the app. If I’ve turned everything off, I will see a big AO bubble. Other bubble and thats it. Sure maybe the fridge cycle in and out, but if some lights were left on, or the living room TV I can see it very quickly. But I also see my server PC, which is usually an AO device, but at night runs backups and a couple other processes. This causes its power usage to increase above its AO number, so its bubble appears on the screen. So I know its doing the things it should be doing.
If that same bubble appears in the middle of the day, I know something is up, so I can check it out. This applies to other AO devices as well as for fault detection. If I see an AO device on the bubble screen, I know something has changed that has caused it’s energy usage to change and I can investigate. If the bubble was always there, I may not notice the change.
Ultimately we all have our own preferences and reasons that work for us, but I wanted to share mine.
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Completely agree and I think you hit the magic word there “preference” this could be perfectly solved as a checkbox under preferences “merge smart plug always on into global always on” or something similar.
Although I see logic to your approach I like the separate bubbles ironically for the same reason you don’t, so that I can make sure everything that should be off is. If I see bubbles for things like my TV, printer, etc I know the were left on and thanks to the smart plugs I can just tap to kill them right from the app while laying in bed then sleep well knowing everything is properly off.
Did anyone find a solution to this issue or heard back from support? Some time in the last week or two, all of my always-on smart-plug devices were no longer included in the “Always On” bubble and became their own separate little bubbles. Pretty annoying.
I only heard back in that they acknowledged it. To be clear, for me at least, I don’t really care if each device shows as it’s on bubble or not. I would prefer a device that is only using 6W on standby (such as my PC) not have a bubble unless it’s powered on, but I mainly care that the always on amount of the devices is not counting towards always on. My actual always on number should be about 130 W but it’s currently only showing about 80 W because it’s not counting anything on a smart plug. The biggest single offender is my network rack. It sits at a near constant 40 W but currently isn’t counted under always on.
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