Is anyone using the Wiser integration? My Wiser devices stopped reporting into Sense a few days ago. I decided to unlink and relink the integration, and it’s telling me it cannot find any Wiser devices. There were no errors in the auth flow between Sense and Wiser. I know my Wiser devices work fine…

Hi, I just learned that the Sense branded energy monitor no longer supports Wiser Home Devices integrations. We will update the app to remove the integration option in the future. As you may be aware, folks using Wiser monitors have been migrated to a separate app, Wiser Home, Which already has s…

@portfolioso , @JamesDrew , My Wiser link is broken as well. I only have 3 Wiser smart devices, two plugs and my Kitchen smart light switches (the only one I care about). When I looked at my Kitchen device after seeing your post, it said “Disconnected”. Looked on my iPad Wiser app and it was work…

Hi I have confirmed that there may have been a change in the system with Wiser Home Device integrations and that it seems possible this integration is broken at the moment. We are investigating it and I’ll provide a reply when I get more info. Anyone that is having a problem with Wiser Home Devic…

I get it… I work in software. We remove underused features if it’s just not worth it to put in the effort to fix it. Or maybe Schneider is asking for absurd fees for their API access. Beyond the beta program a few years back, it was never really marketed nor did it gain much traction, so it’s not su…

@JamesDrew , Appreciate your update. I guess the the writing was really on the wall with the limited Sense promotion, support, and documentation for the Wiser Integration since the beta and production release took place many years ago, plus the divergence of the Wiser and Sense code bases. But th…

[image] kevin1: But this does come as rude surprise coming from support as opposed to product marketing and management, who should normally spearhead these kinds of decisions. Yeah it really screams “crap, the Wiser integration is broken! Eh the hell with it, we’re not going to bother.” I gu…

@portfolioso , I think the Wiser product was just coming into being when the Beta of the Wiser integration happened. The Wiser Integration went into the mainstream production Sense and newly launched Wiser product. But somewhere a little later there was a code split for the Wiser line, though I’m gue…

@JamesDrew The Wiser integration still works and currently reporting for me. I have the Orange Sense Branded monitor The Wiser integration never showed in the Web app only the Mobile, same with Philips Hue, Alexa, etc… I brought this up in the past and was told this was intentional due to the nat…

I think a lot of the confusion is because Schneider is releasing a new hardware version of these Wiser (X series) switches/plugs/outlets that support Matter, they work with the Schneider Home app. The Wiser Energy Monitor has been rebranded as the Schneider Energy Monitor. It supports Matter, Zigbe…

From what I know, utilities are only buying in with a commit to continuously improving load disaggregation. The contract with National Grid, or at least part of it, is public as part of the utility plan.

Wiser Integration Broken?

Technical Questions

flipflopkid July 30, 2025, 11:39am 15

https://community.sense.com/t/schneider-wiser-green-monitors-transition/22862

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Wiser Integration Broken?

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