Schneider major screws up. my account has just been migrated from sense to schneider and i got an email to register with schneider. BUT schnedier does not allow hotmail
i called and opened a ticket. will see
@superben , thanks for raising. I’m sure @JamesDrewAtSense will jump in when he gets back into the office, but I had indeed heard that Schneider / Wiser was transitioning the green Wiser monitors to their own custom stream of firmware and their own Schneider Home app.
I created a new Community topic for this to share the split little more broadly and because any issues with the Wiser monitors are now handled exclusively by Schneider.
I’m not sure any issues with the Wiser monitors have been handled for several years. The last update to the app was probably around Covid!
This ought to be an interesting mess. I may have to buy a sense monitor. I only have the wiser one because I got a good deal on it and it was (supposed to be) “the same as the sense monitor…. Seems that’s not so true anymore.
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the problem now i cannot factory reset the device as it was trying to connect to sense server. from the router, i see now the device is now connecting to se.com only. schneider support says they need to talk to their app team and no ETA.
what a complete mess. I dont think I am the only one having this issue.
I may replace the green box with the orange box.
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Sorry to hear of all your difficulties. I had heard that emails were going out to Wiser users on a staged basis explaining the transition. Did you receive one ? Perhaps you can post ? I think the letter focuses on transition to the Schneider Home app (not the Wiser Home app), right ?
As @tm_mechanical mentioned, many users of the Wiser green box went with it because places like Lowe’s and Home Depot offered at a lower price point than the Sense orange box. I don’t think that anyone thought at the time that Schneider would choose to go their own way, but it has been quite a few years.
I received a 2nd email yesterday from Schneider to start using the SE homeapp. here is the email
Thank you for being a Wiser Energy Monitor user. Many users like you have provided feedback on your experience with the monitor and app. We’ve heard you and are committed to providing even more value. Since your Wiser Energy Monitor is a Schneider Electric product, you can now take advantage of the Schneider Home app.
The Schneider Home app makes it simple to use less electricity and reduce your electricity bill. One app does it all, from live energy monitoring and control to energy-saving settings, power optimization, and status updates and alerts. Use the app with your monitor, and for greater control at the circuit and plug level, add Square D control relays and Schneider X series connected wiring devices, all controllable through the same app.
We will retire the Wiser Energy Home Monitor app in order to focus on adding value for you in the Schneider Home app. To continue using your monitor, you must follow the below steps and complete the migration within 2 weeks of receiving this email:
- Download the Schneider Home app (iOS or Android) from the link below
- Use this email address (the email address this email was sent to) and follow the on-screen instructions to register your account in the Schneider Home app
- After logging into your account, you would see a Getting Started screen.
- Make sure to enter a ZIP code for your monitor to get the approximate energy cost, weather information
- Complete the setup process by selecting Continue on the on-screen pop-up
After the setup is complete, your monitor’s history (past two years, with some delay), live data, Square D Control Relays will begin appearing in the Schneider Home app. Please allow a minimum of 30 days for complete data migration.
Also, refer to the step-by-step guide provided in the attachment on how to create your Schneider Home account and register your Schneider Energy Monitor.
The Schneider Home app offers a new look and feel while keeping the core benefits of the Wiser app, plus additional features.
You will continue to:
- Track your home’s energy usage in real-time with the updated home screen and power meter and see how much it’s costing you.
- Set up notifications to keep you in-the-know.
- Have solar? Compare solar production and energy consumption side-by-side in a single view so you can maximize the power you make and minimize the power you buy.
- Access your home’s data 24/7 from anywhere using the Schneider Home app.
- Use the monitor you currently have in your home. For consistency in naming with the app, we’ve renamed the Wiser Home Energy Monitor to the Schneider Energy Monitor.
Additional features:
- Have a vacation or second home? Now you can add multiple energy monitors to one account.
- Set up Away mode to keep your energy use to a minimum when traveling.
- Have more control at the circuit level by adding Square D control relays to save you money by:
- Using the TOU (time-of-use) automation feature which allows you to run your larger devices when it’s more affordable to do so (dependent on your electricity plan).
- Scheduling devices on and off (with control relays and/or Schneider X series connected wiring devices).
FAQs:
Will I be able to continue monitoring my energy use?
- Yes. The look and feel of the app will be different, but the core functionality remains the same.
Who do I reach out to for help?
- Add Schneider Support info (chat/phone is ideal).
What should I do with the Wiser Energy Home Monitor app?
- You can delete it from your device. Once the Schneider Home app is launched, you should only access your data using the Schneider Home app.
If you have any questions, please contact 1-877-SEHOME-1.
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and this is the 1st email I got from them 2 weeks ago
You’re Invited
Thank you for being a Wiser Energy Monitor user. Since your Wiser Energy Monitor is a Schneider Electric product, you can take advantage of the Schneider Home app in the coming weeks.
The Schneider Home app makes it simple to use less electricity and reduce your electricity bill. One app does it all, from live energy monitoring and control to energy-saving settings, power optimization, and status updates and alerts. Use the app with your monitor, and for greater control at the circuit and plug level, add Square D control relays and Schneider X series connected wiring devices, all controllable through the same app.
What’s happening?
We will retire the Wiser Energy app soon. In the coming weeks, you’ll receive another email from us and please make sure to add this email address to your whitelist to avoid your Spam folder.
What do I do now?
Continue to use the Wiser Energy app. When you receive the email, follow the instructions in that email for a seamless transition to the Schneider Home app.
Get ready for a new and improved app experience!
The Schneider Home app offers a new look and feel while keeping the core benefits of the Wiser app, plus additional features.
You will continue to:
- Track your home’s energy usage in real-time with the updated home screen and power meter, and see how much it’s costing you.
- Set up notifications to keep you in-the-know.
- Have solar? Compare solar production and energy consumption side-by-side in a single view so you can maximize the power you make and minimize the power you buy.
- Access your home’s data 24/7 from anywhere using the Schneider Home app.
- Use the monitor you currently have in your home. For consistency in naming with the app, we’ve renamed the Wiser Home Energy Monitor to the Schneider Energy Monitor.
Additional features:
- Have a vacation or second home? Now you can add multiple energy monitors to one account.
- Set up Away mode to keep your energy use to a minimum when traveling.
- Have more control at the circuit level by adding Square D control relays to save you money by:
- Using the TOU (time-of-use) automation feature which allows you to run your larger devices when it’s more affordable to do so (dependent on your electricity plan).
- Scheduling devices on and off (with control relays and/or Schneider X series connected wiring devices).
FAQs:
Will I be able to continue monitoring my energy use?
- Yes. The look and feel of the app will be different, but the core functionality remains the same.
Who do I reach out to for help?
If you have any questions, please contact 1-877-SEHOME-1.
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It’s definitely a staged roll-out, I received the first email on 6/16. I have not received the second one yet but will post my results after I make my attempt.
Schneider has been lagging with updates of the Wiser app. My Android versions say it was last updated on 6/20/24. Looking forward to checking out the new app as it looks radically different.
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well, i called schneider today to follow up. their support still has no clue. i just bought the emporia vue and are ready to jump ship if schneider is not fixing it sometimes this week