Good day Guys and Gals. I am looking for some background info on this whole affair. I have three monitors running on three different panels - one orange Sense and two green/white Wisers. I seem to recall Sense had its own app and at some point that thing became Wiser. Given you could not have multip…

@pmitchell.mba2000 , I’m going to try to give you a timeline that explains everything. Once upon a time (in about 2017), Sense came along with their first product, the Sense monitor (orange) and the Sense app, which took advantage of Sense cloud services as well. The app and services have evolved …

@pmitchell.mba2000 Orange Sense will only work with the Sense app. Green Wiser will only work with Schneider Home app. I bet the reason you can’t link the 2nd Wiser to a separate home in Schneider Home is because that 2nd Wiser is linked to its own separate account and there doesn’t appear to be a w…

@kevin1 Great info and review of events. Only thing I’ll add is that initially Wiser users used the same Sense app as orange Sense users and then after a few years we were then moved to the Wiser app (which was just the Sense app with a different icon). This Wiser app was essentially abandoned as it…

And if you go from Wiser back to Sense you need to uninstall the Schneider ap, the Wiser ap and the Sense app then reinstall the Sense ap. Or running the Sense ap it will just ask you to install the Wiser ap.

Yup, it was June 2024. I know cause I opened up a ticket with Sense as when the Wiser app was first released the notification alerts were showing the Sense logo instead of the new Wiser logo. So I brought this to their attention and they fixed it pretty quick. [Screenshot_20250803-182213~2] Edit:…

@prepare3envelopes , thanks for the input. That helps answer this thread. As well. [image] Wiser app abandoned on the App Store? Technical Questions Previous versions and firmwares allowed use of either sense or wiser apps with the wiser units. Starting somew…

Thanks Kev1 and all others. Brilliant summation. And yes ‘other fellow whose name I cannot recall as I type’, you need to sanitize your phone of all Schneider apps to get Sense back on. I’m going to let you wise fellows battle with SE for a few months, kill a couple beers, do some summer renos and …

Perhaps this has already been mentioned but I did not find from search. I am very unhappy with Wiser and want to buy a new Sense unit to replace. How can data be transferred Wiser to Sense (new)? Also currently none of my data transferred to the Schneider app (ticket open) but no response from them. …

@thomastran.rx , not sure there is a way to transfer the data over from a Wiser account to a new Sense account. One of the things I recommended earlier is to use the Sense WEB app to Export all your existing data before Schneider fully transitions your account. But once that happens, I’m not sure …

To quickly switch from Wiser to Sense the clamps for Wiser should work with new Sense? I just do not want to mess around in the breaker box since the clamps are already placed in correct positions.

Yes I just disconnected the Wiser CT’s, WIFI, and Power cables and plugged them into the Sense.

Background On Sense (orange) / Wiser (green) Monitor History and Transition?

Technical Questions

kevin1 August 3, 2025, 10:58pm 7

@prepare3envelopes , thanks for the input. That helps answer this thread. As well.

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Monitors to Meters, Your Sense Experience Will Continue as We Transition News & Announcements update	38	1034	January 3, 2026
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Wiser app abandoned on the App Store? Technical Questions	3	255	August 3, 2025

Background On Sense (orange) / Wiser (green) Monitor History and Transition?

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