Something similar has happened before, but today is especially weird. The app is showing large chunks of time with no data, but if you zoom in a little, then the data appear. The usage chart shows no data since the morning. I checked Sense’s status page and not seeing any issues. There is no issues with my internet connection either, as far as I can tell. Has anyone experienced anything similar?
I have seen this behavior. I notice it particularly when Sense claims it’s found a new device, but when I look at the power monitor I see no usage. I have to go slowly, looking at monthly, then weekly “time on”, and then I can zoom in on the day Sense says the device was on. Clumsy, but no usage spikes show until I zoom in.
Since this is at the whole-home level, I don’t think it’s related to device-level backfill issues. It sounds like a possible connection issue to me. Have you run through the Network Connection Test, detailed here: What's new in v29: Network Connection Test
If that doesn’t ID any potential connection issues, I’d suggest reaching out to Support and they can take a closer look at your data logs. https://sense.com/contact
1 Like
This has happened to me ever since I started using Sense in 2017.
It fixed itself later that evening. Support said they could not reproduce the issue.
1 Like
How often does it happen?
I don’t really have hard data to provide, as I’ve stopped paying close attention. Not often enough for me to open a support case.