My opened support case:
See
https://community.sense.com/t/entering-new-tou-rates-problem/21356
==============
Response from first line hell-desk
To better understand the issue and provide you with a solution, could you please provide us with a screenshot of the error message you are receiving?
Which is a clear indication they haven’t read this subject at the forum at all
So I send a kind reply (although agitated)
If you look at the link I provided, you will have all the information you need.
It includes the screenshot
I just had it when I received the 2nd reply:
I apologize for the confusion in my previous message. Thank you for providing the link and the screenshot. I have reviewed the information provided and can see that you are experiencing issues while trying to enter a new Time of Use (TOU) rate at the web interface.
As I send your report to the team working on the solution, I’d like to ensure they have all the information they need to get to the bottom of this issue. Would you please reply with the following:
-
The date/time when the issue was first noticed.
-
The Sense mobile app version and build number which can be found in Settings > About Sense in the Sense mobile app.
-
The OS and device you are using (i.e. iOS Iphone 12, Android S6, etc.)
Once I receive this essential information, I will escalate to the appropriate team.
We look forward to hearing from you soon!
Thank you,
K Lokesh
Sense Support
================
The link was there from the beginning, don’t insinuate I only gave the link after that person ASKED FOR IT.
Why does it matter ? And you can kind of deduct I wrote on the forum after I found it I couldn’t enter the new ToU rate ?
After that person confirms that it is the WEB INTERFACE now asking for app version number ?
OS of the mobile app ?
Sorry Sense, but this is your 1st line of support you must be paying them with rice grains ?
I bet an AI script would do better.
This is not the first time I found response of first line support UTTERLY USELESS and insulting.
Is Sense seriously try to make a better product by discouraging people from opening tickets ?
So the software is a mess, and support is even worse.