Factory reset not resetting

Technical Questions
1

Good mornin

The solar company that replaced my service installed the mains CT backwards on one leg

After they came to replace the service panel (yep it was wrong ), I reinstalled the sense and added a circuit I put the CTs in correctly.

Then instarted seeing odd curves on the meter and even negative wattage. when I went in to the my home I seen one leg was reading negative. Ah that explains it

I’ve tried doing a data reset and a factory reset a few times but they just say resetting.
I’ve waited up to a half hour.

I’d like to get the ct all facing the same direction and do a reset so it wont read negative numbers

2

Hey @lolojr1. If you haven’t already reached out to support@sense.com, I’d recommend sending them an email. They’ll be able to make some changes on our end to help resolve the issues you’re seeing.

3

will do thank you

4

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