Has anyone noticed the updated return policy?

Bravo Marketing: Level-setting customer patient timelines is inherently important! Without this internal Community Forum, I may have felt more impatient and somewhat discouraged. After-all, technology is expected to be more instantaneous…

Patience and perseverance allowed me to become overjoyed with my outcomes! It would be prudent for the marketing team to explicitly state (throughout product literature and packaging) that native detection are more likely to occur, within the first 60-day period. In my personal situation, I waited (16-days) to receive my first native detection. I’ve resolved to avoid all of my prior mistakes.

My initial installation was January 2018, affording a keen understanding of the Sense product and all of my mistakes… I performed a “factory-reset” of my Sense monitor on September 18, 2019 (Hyperlink) and have acquired the below-listed accurate (14) native detections - all within the subsequent 60-day period. As of this posting, the counter is at (8 weeks and 2-days):

  1. 11:43am - 10/04/2019 (Air Conditioner)
  2. 05:36pm - 09/19/2019 (Garage Door)
  3. 01:05am - 09/23/2019 (Fridge Light)
  4. 11:10am - 09/24/2019 (Fridge)
  5. 12:15pm - 09/29/2019 (Attic Fan)
  6. 12:15pm - 09/29/2019 (Furnace)
  7. 07:39am - 10/17/2019 (Ice Maker)
  8. 07:39am - 10/17/2019 (Microwave)
  9. 01:41pm - 11/05/2019 (Fridge Water Dispenser)
  10. 01:41pm - 11/05/2019 (Water Heater)
  11. 01:41pm - 11/05/2019 (Light: Master Bath)
  12. 01:41pm - 11/05/2019 (Light: Microwave)
  13. 01:41pm - 11/05/2019 (Dishwasher)
  14. 01:41pm - 11/05/2019 Heat 4
2 Likes