Based on what I see I would agree with that observation, certainly for all UI code, but possibly not for server side code, or the algorithmic device detection etc. In my experience as a “fixer” I have seen this kind of issue from outsourced (too) cheap coding too often.
Having said that, the customer service is making unnecessary excuses, possibly as a pre-cursor to not fixing things (“it may have been intentional”). I think at least tier 1 support is also outsourced. It is very common for such “foreign” folks to operate under English first names only to make it appear otherwise.
Unfortunately, this is a separate issue that I am aware of and have previously reported. This one falls more into the “design choice” bucket and less “obvious bug,” So it was a little less urgent to look into.
With that said, I’ll bring it up again and try to push to resolve it, as I agree “No Data…This was your life pre-sense” doesn’t make a lot of sense when there is recorded data before this statement.
This is especially true if the “Pre-Sense” message is actually not there in the past.
Thanks again. I’ll make a note to update you if this changes or if I have more info to share.